City Tours Europe structured its internal communication on a centralized model: all emails arrive on one single ingoing mail server located in Vienna, Austria - from there they are redirected to the persons in charge. This distribution is very quick and usually happens in a maximum of ten minutes after reception of your email. A specialist takes care of your request and answers you either from our central address or from his own personal address or an email address attached to one of the specialized websites from our network - if your request regards a specific product or a specific service. You can at any rate send your answer directly to the address that contacted you: our central office in Vienna will once again redirect your email to the right person.
Whatever your request and whatever the country you are interested in in Europe, City Tours Europe is at your disposal for advice and answers by email, by phone and by post. Emails, letters and phone calls are redirected to the right place from our central office in Vienna, Austria. You will always get an answer from the very member of our staff that is the best qualified to answer your questions. Here are our contact details:
We are looking forward to hearing from you! In the meantime, if you want to know a little more about City Tours Europe, we invite you to read the following paragraphs about our work procedure and our company philosophy.
In order to offer you a first overview of our working method, we would like to introduce you to the work procedure of City Tours Europe, which distinguishes us from all other companies in the same field of activity and assures that each customer receives the best assistance - from the advising to the payment. The first thing to know about our work procedure is:
In the interests of our customers, City Tours Europe mainly does not work on the princip of the specialist for each field, but on a system based on work-sharing and centered on each business case. Each order sent to City Tours Europe goes through several steps and several competent hands. In accordance with the "four-eye principle", at least two specialists deal with each case, which enables to considerably reduce - although not totally exclude - the risk of mistakes. Various controlling softwares and manual controls reinforce the security - as well as our emergency hotline for both customers and suppliers.
To put it shortly: we are doing our best to assure the conscientious handling of every order and the execution of every service booked in accordance with the booking contract. Yet if some unforeseen event should happen, we are best prepared to face it thanks to our ability to react in a very flexible way and to find alternative solutions in very little time. Each order to City Tours Europe goes through the following steps:
Of course, in spite of all the measures described on this page, unforeseen situations and difficulties can happen from time to time. If this should be the case, any customer can join us anytime on our emergency hotline - we are best prepared to the quick finding of alternative solutions. We are very proud of what we are able to provide in case of problems: replacement buses, interesting change of programme in case of traffic jams or demonstrations, change of the booking in case of delay, and quick help for our employers, tour representatives and tour guides on-site in case of unfavourable circumstances, from the illness to the loss of travel documents - these are only a few examples of the advantages you enjoy when your travel is organized by City Tours Europe.
We are also very proud of the fact that our success bears us out: thousands of satisfied customers from the whole continent allow us to extend our business concept unbelievably quickly every day. Our company philosophy and our service quality are the reason why many business customers have become regular customers of ours and now book all the services they need in the field of tourism with City Tours Europe, from the booking of bus transfers to the planning of incentives all around Europe. This makes us very happy, and we would like to assure both our present and future customers that we will go on doing our best to guarantee them high-quality services!
If you have any further question regarding City Tours Europe or if you want to get more information about our services, our company philosophy, our partners or our internal work procedure, please feel free to contact us at : we are looking forward to your email!
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