City Tours's general terms of sale

City Tours Europe makes a point of offering the best services to each customer. So as to avoid misunderstanding regarding the service or reciprocal engagements and to settle in advance what is to be done in case of complication, all conditions that apply to a booking with City Tours Europe are detailed in our general terms of sale. Unfortunately, our general terms of sale are still being translated into English - this is why we cannot publish a full English version on this page yet. In the meanwhile, if you want to read one particular section of our general terms of sale, please do not hesitate to ask us about it by email.

Considering that City Tours Europe is a very flexible company that offers very different services and that all these services cannot be lumped together, we decided to write special terms and conditions for each category of services that we provide. Consequently, the general terms of sale of City Tours Europe are divided into one first general part, the general provisions, that applies to all orders made to City Tours Europe, followed by several chapters, each of which applies only to one single field of services offered by City Tours Europe. Depending on the kind of service booked, only the one or the other chapter of our general terms of sale applies.

General provisions of City Tours' terms of sale

The general provisions, first part of City Tours Europe's terms and conditions, includes the conditions that apply to all orders made with City Tours Europe - without an exception. To read the general provision of City Tours Europe's general terms of sale, please click on the following link:

Chapters of City Tours' general terms of sale

The following chapters from the general terms of sale of City Tours Europe do not apply to all orders made with City Tours, but only to orders belonging to a particular field. Depending on the kind of service ordered, the one or the other of the following chapters will apply to your booking. The general terms of sale of City Tours Europe are divided into the following chapters:

  • City Tours as a tour operator or travel agency: general terms of sale of City Tours as a travel agent or a tour operator, based on the Austrian general travel terms and conditions ("Allgemeine Reisebedingungen", AGB) with a few slight changes. This chapter of City Tours's general terms of sale applies to the booking of sightseeing tours and vehicule rental for personal transportation, especially bus rental. An Appendix to this chapter settles the terms and conditions for the participation to public guided tours offered by City Tours.
  • City Tours as an event agency: general terms of sale of City Tours as an event agency. These terms and conditions apply to the booking of à la carte events and services from the event catalogue of City Tours.
  • City Tours as a ticket office: general terms of sale of City Tours as a ticket office. These terms and conditions apply to the booking of entrance tickets to public events such as theater performances, concerts, operas etc. via the ticket office department of City Tours.
  • City Tours as a translation agency: general terms of sale of City Tours as a translation bureau. These terms and conditions apply to the booking of translations via City Tours.
  • City Tours as a talent agency: general terms of sale of City Tours as an artist agency. These terms and conditions apply to the artist-related services of City Tours.

General terms of sale of City Tours

To make the general view clearer, we put together an overview of our terms and conditions that gathers all the chapters from the general terms of sale of City Tours Europe into one single document. To read the overview of City Tours Europe's general terms of sale, please click on the following link:

If you have any question regarding our general terms of sale, the team of City Tours Europe can help you anytime. Please feel free to send us an email at . We are looking forward to reading from you!